Shipping & Returns

Shipping and Delivery Policy

1. Processing Time

1.1. We strive to process and ship orders as quickly as possible. Orders are typically processed within 5 business days from the date when the payment was confirmed.

2. Shipping Methods

2.1. As part of our commitment to providing efficient and reliable delivery services, we have partnered with Multi-Channel Fulfillment by Amazon, a reputable third-party shipping service. Through this collaboration, we leverage Amazon's extensive network and expertise to enhance the shipping experience for our customers. Rest assured that your packages are in capable hands, whether they are fulfilled through our partnership with Amazon Shipping or other trusted carriers.

3. Estimated Delivery Time

3.1. The estimated delivery time varies based on the selected shipping method, your location, and product availability. Please note that estimated delivery times are not guaranteed and may be subject to delays beyond our control.

4. Shipping Costs

4.1. Shipping costs are calculated based on the shipping method selected during checkout, the destination address, and the weight and dimensions of the items in your order.

5. Multiple Shipments

5.1. In some cases, your order may be split into multiple shipments if it contains items with different availability.

6. Shipping Address

6.1. It is your responsibility to provide an accurate and complete shipping address during the checkout process. We are not liable for packages delivered to incorrect or incomplete addresses provided by the customer.

7. Undeliverable Packages

7.1. If a package is deemed undeliverable due to incorrect address, refusal, or failure to claim the package from the carrier's facility, it will be returned to us. In such cases, we will contact you to arrange reshipment at your expense.

8. Delays and Force Majeure

8.1. While we make every effort to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including but not limited to weather conditions, carrier issues, and unforeseen events. We are not liable for any resulting delays or damages.

9. Contact Us

9.1. If you have any questions or concerns regarding our Shipping and Delivery policy, please contact our Customer Service team at contact@coltrade.us

Returns and Refunds Policy

1. Returns

1.1. We want you to be completely satisfied with your purchase from www.coltrade.us. If you are not satisfied for any reason, you may initiate a return within 30 days from the date of delivery.

1.2. To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.

1.3. To initiate a return, please contact our Customer Service team at contact@coltrade.us. Our team will guide you through the return process and provide you with a return authorization and shipping instructions.

2. Refunds

2.1. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.

2.2. If the return is approved, a refund will be processed to your original method of payment within 30 days. Please note that the timing of the refund posting to your account may vary based on your financial institution.

3. Exchanges

3.1. We do not currently offer direct exchanges. If you wish to exchange a product, please initiate a return as outlined in section 1 and place a new order for the desired item.

4. Non-Returnable Items

4.1. Certain items are not eligible for return, including but not limited to:

Personalized or customized items
Digital products
Products that have been used or damaged
Products that are not in their original packaging

5. Return Shipping

5.1. Unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged), you are responsible for the cost of return shipping.

6. Damaged or Defective Items

6.1. If you receive a damaged or defective item, please contact our Customer Service team within 10 days of receiving the item. We will guide you through the return process and provide you with a prepaid shipping label if necessary.

7. Return Packaging

7.1. Please ensure that the returned item is securely packaged to prevent damage during transit. We recommend using the original packaging or similar protective materials.

9. Contact Us

9.1. If you have any questions or concerns regarding our Returns and Refunds policy, please contact our Customer Service team at contact@coltrade.us